Refund & Exchange Policy

At Shopker, customer satisfaction is our priority. Please review our policy before requesting a return or exchange.

Returns & Exchanges

• The item arrived damaged, defective, or faulty.
• You received the wrong product.
• The product does not match the description or specifications shown on our website.

Exchange Conditions

• Items must be unused and in their original condition.
• All tags, packaging, and the original invoice must be included.
• Exchange requests made after 7 days of delivery will not be accepted.
• Products damaged due to misuse, mishandling, or tampering are not eligible for exchange.
• Sale, discounted, and promotional items are not eligible for return or exchange.

Exchange Shipping Charges

• Preference-based exchanges may require an additional delivery fee of PKR 250.
• Return shipping costs for such exchanges are the customer's responsibility.

Defective or Incorrect Products

• If you receive a damaged, defective, or incorrect item, contact our support team with clear product photos.
• Once verified, a replacement will be arranged.

Color Variation

• Product colors may vary slightly due to photography, lighting, and screen settings.
• Such variations are not considered defects and do not qualify for exchange.

Refund Policy

• Shopker does not offer refunds in most cases.
• Refunds may only be considered in exceptional situations where a replacement or exchange cannot be provided.